I won’t give specifics, but I want to say that H is my best friend and co-conspirator and am very happy to have her in my life.

The mere fact that when I am feeling most at sea and most doubt my own sanity, I can talk with her and be reassured that I am okay is worth, well, anything. But it’s definitely worth being able to provide the same sort of support for her when she needs it.

Beyond all her other wonderfulness, this is what I enjoy the most - simply getting each others’ backs, being able to care for each other, being able to provide the support for each other that allows us go go out into the world and do the work that’s important to ourselves and to each other.

I feel like I can never thank H enough for that.

The ultimate result was that calling them at 1-800-4MYXBOX (1-800-469-9269) was the proper request channel. Details of failed contacts follow:
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This is a work item, related to the clicking plans I had earlier.

Sometimes vendors/hosts have customer support forms that ask you to rate your expertise. At this point with this product, I think I may understand how it functions better than many of the support people I work with. I wish there were a self-rating level that said something like “No offense, but if I have to work with your crappy product for more than 30 minutes, it’s likely I know more about it than you do.”