Here’s my second request to Amazon to close my account:
Yesterday I requested you close my account. My stated reason was your deranking and delisting of various titles and categories for which you soundly got your butt handed to you.
You responded with an automated response (quoted at end). This does not change my requirement to close my account with you.
If you made a mistake, then I want to close the account because an enterprise of your size should have process control mechanisms that prevent mistakes.
If you got hacked, then I want to close the account because you don’t deserve to keep my credit card in your records.
If you had human error, I’m sorry, but I don’t trust your employees.
If I am misinformed, then I’m sorry, but your screwup has reminded me of my resolve to shop locally (and I live in Baltimore, MD, not Seattle, WA).
I understand that you are offering gift cards to folks who’ll change their mind and stay. I don’t want one. Please close my account.
Whatever my reason and your semi-automated response, I want to CLOSE MY ACCOUNT. And while you’re at it, if possible, please PURGE MY CREDIT CARD INFORMATION FROM ALL YOUR SYSTEMS.
PLEASE stop making my decisions for me. When you deranked (for whatever reason) certain categories and books from your sales rankings, you were making my decisions for me about what books and products to search for. When you chose not to close my account on first request, you decided I was misinformed and didn’t deserve to make this decision. I am asking you again to please let me make this decision and to display the customer focus for which you are so famed and which is apparently imporant to you.
Malcolm Gin-Hopwood y Silva
Your automated response:
Thank you for contacting Amazon.com.
This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.
It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.
Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.
Thanks for contacting us. We hope to see you again soon.
Customer Service Department
Note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.”